Frequently Asked Questions
Q: WHICH ORDER OPTION IS RIGHT FOR ME?
Many of our returning customers appreciate the 3-pack because it offers the best value. And we're happy to do it because it saves us the cost of processing individual units. If you just want to try 1 tube, we've already reduced the price far below original retail. So you can't go wrong with any of the options. And I just know that you'll fall in love with your new lips either way.
Q: WHEN CAN I EXPECT MY ORDER TO ARRIVE?
We know you can't wait to start trying City Lips® and experiencing the amazing difference for yourself. That's why our shipping department is operational 7 days a week. That way, your order leaves our facilities within 24-hours. Transit usually takes 3-5 business days depending on what part of the country you're in.
We take your privacy very seriously. That's why we use a variety of security measures to maintain the safety of your personal information.
When you place an order or access your personal information, everything goes through a secure server. All of your personal information, including credit card number, name, and address, is transmitted via Secure Socket Layer (SSL) technology — the industry standard for secure online transactions.
If you would rather not shop online, you can place your order over the phone by calling us at 1-800-347-1558
City Lips uses hyaluronic acid, known as nature's "moisture magnet" to attract and store several times its weight in water, giving your lips a smoother and more hydrated feel within minutes. It also contains oligopeptides which stimulate natural collagen and elastin production. This lets your body store collagen long term, giving you fuller, more beautiful lips with continued use!
Yes! In fact, in 2004 and 2007, the Good Housekeeping Institute conducted multiple lip plumper tests. City Lips was declared the best and most effective lip plumper on the market both times!
City Lips utilizes cutting edge technology and exclusive ingredients not found in any other lip treatment to give you beautifully full lips.
It safely and painlessly stimulates your own natural collagen production so that your lips look healthier by themselves. It also helps prevent the breakdown of collagen, reducing the look of fine lines and wrinkles and keeping your lips fuller for longer.
Q: HOW DO I USE CITY LIPS?
Start out with clean, dry lips. Apply City Lips once in the morning for a quick plumping effect and deep hydration that lasts throughout the day. Apply once again in the evening to enhance your skin’s nighttime regeneration process for maximum results: more volume and smoother, fuller lips.
Q: CAN I USE CITY LIPS WITH OTHER LIPSTICKS?
Absolutely! Once you apply City Lips you only need to wait 2 to 3 minutes before putting on your favorite lipstick. In fact, many users report that City Lips helps extend the “longevity” of lipstick by acting as a sealant to lock-in the shade.
Q: IS CITY LIPS SUITABLE FOR SENSITIVE SKIN?
City Lips was formulated to get results without causing irritation on the delicate skin of your lips. We included special skin- conditioners to soothe and hydrate your lips while it works.
However, if you have a history of reacting to even the gentlest skincare products - or if you have any other concerns - we recommend doing a patch test before trying ANY new formula. Simply apply a small amount to the inside of your arm about 24 hours before applying it to your lips.
Q: WHAT HAPPENS IF IT DOESN’T WORK FOR ME?
We’re confident that City Lips will help your lips look and feel healthier and more hydrated. However, if you’re unsatisfied with your results for any reason, you’re covered for 60 days with our Satisfaction Guarantee. For a quick, hassle-free refund simply contact our US-based customer support team by phone (toll-free) at 1-800-347-1558 or by email at [email protected]
Q: DOES CITY BEAUTY TEST ON ANIMALS?
Never. We are committed to remaining cruelty-free and will never test our products on animals. This policy extends to any testing done by outside companies who may manufacture specific ingredients.